Refund policy

WITHDRAWAL FROM THE AGREEMENT

1 The Customer/Service Recipient who is also a Consumer who has concluded a distance contract with the Seller has the right to withdraw from it without giving a reason by submitting a declaration within 14 calendar days from the day on which the Customer came into possession of the Product/Products covered by the Sales Agreement or on which a third party other than the carrier and indicated by the Customer came into possession of the Product/Products, and in the case of contracts for the provision of Electronic Services - within 14 calendar days from the date of conclusion of the contract for a given Electronic Service. To meet the deadline referred to in sentence 1, it is sufficient to send a declaration of withdrawal from the contract before the expiry of the above deadline:

via e-mail to the Seller's E-mail Address,
by traditional mail, in writing to the Seller's Correspondence Address,
by submitting a declaration on the Seller's website. The Customer may use the template form attached to these Regulations as Appendix No. 2 to submit a declaration of withdrawal from the Sales Agreement or the agreement concerning the Electronic Service.

2 In order to meet the deadline for withdrawal from the Sales Agreement or the agreement concerning the Electronic Service, it is sufficient for the Customer to send the Seller information regarding the exercise of his right to withdraw from the agreement before the deadline for withdrawal from the agreement expires.

3 In the event of submitting a declaration of withdrawal from the agreement in the manner indicated in point 9.1 letter a or c, the Seller shall immediately send the Buyer on a durable medium a confirmation of receipt of the declaration of withdrawal from the Sales Agreement or the agreement concerning the Electronic Service.

4 In the event of withdrawal from the agreement, the agreement is considered not concluded. If the Buyer who is also a Consumer submitted a declaration of withdrawal from the agreement before the Seller accepted his offer, the offer of the Buyer who is also a Consumer ceases to be binding.

5 The Seller shall promptly, no later than within 14 days from the date of receipt of the Customer's declaration of withdrawal from the contract, return the payments made by him, including the costs of delivering the goods to the Customer (excluding the costs of delivering the Product to the Seller and additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller).

6 The Seller shall return the payments using the same method of payment as used by the Customer, unless the Seller, in consultation with the Customer, determines another method of return that will not involve the Customer incurring additional costs.

7 If the Seller has not offered to collect the Product or Products from the Customer, it may withhold the return of payments received from the Customer until the Product or Products are received back or the Customer provides proof of their return, depending on which event occurs first.

8 If the Customer has chosen a method of delivery other than the cheapest standard method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Customer who is also a Consumer for the additional costs incurred by him/her.

9 The Customer is obliged to return the Product or Products to the Seller or hand it/them over to a person authorized by the Seller to collect them immediately, but no later than 14 days from the date on which he/she withdrew from the contract, unless the Seller has offered to collect the Product/Products himself/herself. To meet the deadline, it is sufficient to return the Product/Products before its expiry.

10 The Customer who is also a Consumer shall bear only the direct costs of returning the Product.

11 The Consumer shall be liable for the reduction in the value of the item resulting from its use in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the item.

12 The right of withdrawal referred to in paragraph 1 shall not apply to the Customer who is an Entrepreneur.

13 Due to the content of art. 12 paragraph 1 point 12 of the Consumer Rights Act of 30 May 2014. The Seller is obliged to inform that, in accordance with art. 38 of the said Act, the right to withdraw from a contract concluded outside the business premises or at a distance does not apply to the consumer in relation to, among others, contracts:

for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has performed the service, he will lose the right to withdraw from the contract,
in which the subject of the provision are audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.
Returns address:

SMPB Sp. z o.o.
ul. Porannej Bryzy 8
03-284 Warsaw