Terms of service

ONLINE STORE REGULATIONS SHOP.FONOBO.PL

1. GENERAL PROVISIONS
1 All words, expressions and acronyms appearing in these Regulations, starting with a capital letter (e.g. Seller, Online Store, Electronic Service, Newsletter) should be understood in accordance with their definitions contained in point 2 of these Regulations.
2 The Online Store available at the Internet address https://shop.fonobo.pl is run by SMPB spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, registered by the District Court for the capital city of Warsaw in Warsaw, 13th Commercial Division of the National Court Register. KRS No.: 0000360076, NIP 5242713752, REGON: 142487354, at the address: ul. Porannej Bryzy 8, 03-284 Warsaw, e-mail address: sklep@fonobo.pl, telephone number: (+48) 22 675 2814.
3 The Regulations apply to both Consumers and Entrepreneurs using the Online Store, with the exception of provisions expressly referring only to Consumers or only to Entrepreneurs.
4 The provisions of the Regulations are not intended to exclude or limit any rights of the Consumer that they are entitled to under mandatory provisions of law. Any doubts should be explained in favor of the Consumer. In the event of inconsistency of the provisions of the Regulations with the provisions indicated in the first sentence, these provisions shall prevail.
5 The Customer of the Online Store may only be a natural person with at least limited legal capacity or a legal person or an organizational unit without legal personality, to which the law grants legal capacity, as well as an individual entrepreneur who concludes a distance contract with the Seller. When the Customer is not a natural person, it is presumed that he/she is represented by a representative authorized to represent the Customer under applicable law.

6 The Customer may communicate with the Seller in particular via e-mail at the following address: sklep@fonobo.pl, by phone: (+ 48) 22 675 28 14 (between 8:00 and 16:00 on Business Days), as well as in writing (by correspondence) to the Seller's Correspondence Address.

7 The Buyer's Agreement with the Seller may be concluded only in Polish.

2.DEFINITIONS:
1 "Seller's Email Address" - sklep@fonobo.pl.
2 "Working Day" - one day from Monday to Friday, excluding days that are public holidays,
3 "Customer"; "Buyer" - a natural or legal person referred to in point 1.5. Regulations, who has concluded or intends to conclude an Agreement with the Seller,
4 "Civil Code" - the Act of 23 April 1964 - the Civil Code, as amended,
5 "Consumer" - a natural person entering into a legal transaction with the Entrepreneur that is not directly related to their business or professional activity in accordance with Art. 22 of the Civil Code,
6 "Confirmation of Order Acceptance" - the Seller's response in the form of an e-mail sent to the e-mail address provided by the Customer in the Order Form, containing a declaration of acceptance of the Customer's offer in the form of an Order placed by them earlier and, in particular, confirmation of all essential elements of the Order,
7 "Product" - an item or service that the Customer may purchase via the Online Store from the Seller,
8 "Entrepreneur" - an entity defined in Art. 431 of the Civil Code, purchasing Products from the Seller for purposes directly related to their business or professional activity,
9 "Collection Point" - the collection point for Products located at: ul. Porannej Bryzy 8, 03-284 Warsaw
10 "Seller's Bank Account" - bank account number: 15 1140 2062 0000 5743 3600 1001,
11 "Regulations" - these regulations,
12 "Online Store" - online store available at https://shop.fonobo.pl,
13 "Seller"; "Service Provider" - SMPB spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, registered by the District Court for the capital city of Warsaw in Warsaw, 13th Commercial Division of the National Court Register. KRS No.: 0000360076, NIP 5242713752, REGON: 142487354.
14 "Sales Agreement" - a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store. The content of the Sales Agreement consists of the content of the Order and, to the appropriate extent, the provisions of the Regulations and Privacy Policy.

15 "Electronic Service" - a service that is provided electronically by the Service Provider to the Service Recipient via the Online Store. The following types of Electronic Services are distinguished:

"Account" - a set of resources in the IT system of the Online Store, marked with an individual name (login) and password provided by the Customer, in which data provided by the Customer and information about Orders placed by him in the Online Store are collected,
"Order Form" - an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement,
"Newsletter" - an electronic distribution service provided by the Online Store via e-mail, which allows all Service Recipients using the Newsletter to automatically receive from the Online Store cyclical content of subsequent editions of the Newsletter, containing information about Products, new products and promotions in the Online Store,
16 "Service Recipient" - a person using or intending to use the Electronic Services provided by the Service Provider,
17 "Product Website" - a website in the Seller's Online Store, on which the Product, its price and information on its availability,
18 "Order" - a declaration of will of the Customer, constituting an offer to purchase specific Products available in the Online Store from the Seller, submitted via the Order Form, meeting the requirements specified in art. 66 § 1 of the Civil Code,
19 "Purchase without logging in" - a service created by the Seller for the Customer enabling the placement of an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, without the need to register an Account in the Online Store.
20 "Placing an Order" - the moment when the Customer places an Order in the manner indicated in point 5.4. of the Regulations.

3. PERSONAL DATA PROTECTION
1 The Seller/Service Provider is the administrator of personal data.

2 Personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") and the Act of 10 May 2018 on the protection of personal data (consolidated text: Journal of Laws of 2019, item 1781). Detailed principles of personal data protection are specified in the Privacy Policy available at: [_].

3 Data subjects receive information on the processing of personal data when obtaining such personal data by the Seller/Service Provider.

4.PROVISION OF SERVICES BY ELECTRONIC MEANS – TYPE AND SCOPE;
ELECTRONIC SERVICES IN THE ONLINE STORE
1 The use of Electronic Services in the form of an Account, Order Form, Purchase without logging in and Newsletter, provided by the Service Provider is free of charge for the Service Recipient.
2 The Electronic Services are intended to enable the use of the Online Store in order to conclude a Sales Agreement (in particular, placing an Order by the Customer) and its implementation, subject to the provisions of this point 4 regarding the Newsletter.
3 The use of the Account is possible after prior registration of the Account, under which a free agreement for the provision of the Account service by electronic means for an indefinite period is concluded (the Customer enters the required data and is informed that sending the registration form is tantamount to accepting the offer of the Service Provider to provide the electronic service free of charge). For the registration referred to in sentence 1 consists of filling out the registration form by entering data including name, surname, shipping and e-mail address, and login and password.

4 Data entered during Account registration may be changed at any time.

5 The Customer ensures that the data provided by him in the Account registration form is true.

6 Account registration requires a thorough reading of the Regulations and indicating in the Account registration form that the Customer has read the Regulations and fully accepts all of its provisions.

7 The Cart is a function of the Online Store that allows for the free addition and removal of Products, which can then be ordered via the Order Form. This service is available to any person who has correctly registered an Account, as referred to in section 4.3 or has selected the "Purchase without logging in" option. The Product is added to the cart by entering the desired quantity of the Product and pressing the "buy now" button.
8 The Order Form is a function that allows you to place an Order for previously selected Products added to the basket by entering the data required by the Service Provider, necessary for identifying the Service Recipient/Customer, submitting an offer to purchase Products, concluding and performing the Sales Agreement. The data necessary for identifying the Customer are considered to be personal data including the Customer's name and surname, shipping address and e-mail address.

9 The use of the Order Form service begins when the Product is added to the basket in the Online Store. The process of placing an Order is described in point 5.4. of the Regulations.

10 The use of the Order Form is a one-time use and ends when the Order is placed via it.

11 The Account and Order Form in the Online Store are provided for an indefinite period.

12 Technical requirements necessary for cooperation with the IT system used by the Service Provider:
computer, laptop or other multimedia device with Internet access,
access to e-mail,
internet browser: Mozilla Firefox version 11.0 or higher or Internet Explorer version 7.0 or higher, Opera version 7.0 or higher, Google Chrome version 12.0.0 or higher,
recommended screen resolution: 1024×768,
enabling the option of saving Cookies and supporting Javascript technology in the internet browser.

13 The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good customs, taking into account respect for the personal rights and intellectual property rights of third parties,

14 The Service Recipient is prohibited from providing content of an unlawful nature.

15 Due to the content of art. 12 sec. 1 item 19 of the Consumer Rights Act of 30 May 2014. The Service Provider informs that it uses technical protection measures in the form of antivirus software on its website.
16 The Agreement for the provision of Electronic Services may be terminated at any time by means of an agreement concluded between the Service Provider and the Service Recipient.
17 Current information on specific threats related to the use of the service provided electronically. Information and the function and purpose of the software or data that are not a component of the content of the service, entered by the Service Provider into the IT system used by the Service Recipient (cookies) can be found in the privacy policy (link) constitutes Annex No. 1 to these Regulations.
18 The use of the Newsletter Electronic Service is effected by:
providing the e-mail address in the "Newsletter" tab on the Online Store website, to which subsequent editions of the Newsletter are to be sent and clicking the "Subscribe" field.
ticking the appropriate checkbox when placing an Order – at the moment of placing an Order, the Service Recipient is subscribed to the Newsletter.

19 The Electronic Newsletter Service is provided free of charge, for an indefinite period.

20 The Service Recipient may unsubscribe from the Newsletter at any time without

5.CONCLUSION OF A SALES AGREEMENT
1 Announcements, advertisements, price lists and other information about the Products provided on the website of the Online Store or Product Websites, such as their descriptions, technical and utility parameters and prices, constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.

2 The price of the Product displayed on the website of the Online Store or on the Product Website is given in Polish zloty and includes VAT. However, the prices of the Products on the website of the Online Store do not include any delivery and payment costs, which are calculated and indicated to the Customer each time when placing an Order before sending the Order Form.

3 Creating an Account is not necessary to place an Order in the Online Store.

4 In order to place an Order, you should:
in the case of placing an Order without registering an Account in the Online Store - visit the Online Store and follow the steps specified in letter b) below, omitting sub-item i;
in the event of placing an Order by a Customer who has registered an Account in the Online Store:
log in to the Account;
select the Product or Products that are the subject of the Order, and then select the "Buy now" and "Go to cart" buttons;
indicate the delivery method, select the payment method and select the "Next" button;
fill in the Customer's data (field: Ordering Party's Data) and select the "Next" button;
read these Regulations and accept their provisions;
select the "Order and pay" button.
5 Placing an Order does not mean accepting it for fulfillment. Within 3 calendar days of placing the Order, the Seller confirms its acceptance, subject to point 5.6. below. Confirmation of Order Acceptance is made by sending an e-mail by the Seller to the Customer to the e-mail address provided by the Customer in the Order Form. The Sales Agreement is effectively concluded upon receipt by the Buyer of the aforementioned e-mail by the Customer.
6 The Seller may partially accept the Order if the Products covered by the Order are unavailable or not available in the appropriate number. The Order will be fulfilled in the appropriate part, about which the Customer will be informed in a message sent to the Customer's e-mail address. The Seller may refuse to fulfill the Order if special circumstances occur in which the fulfillment of the Order proves impossible or exceptionally difficult (software error, external factors). In order to avoid doubt, the Customer will each time receive information about the impossibility of fulfilling the placed Order due to the lack of availability of the Product or special circumstances referred to in the preceding sentence, before concluding the Agreement regarding this Order. 7 The Seller will record, secure and make available to the Customer the content of the concluded Sales Agreement by:
making the content of these Regulations available on the Online Store website,
sending the Customer a Confirmation of Order Acceptance to the e-mail address indicated as the appropriate one during Account registration or indicated in the Order Form completed in the Purchase mode without logging in mode together with a copy of the Regulations or a link to the Regulations,
attaching to parcels sent by traditional mail a proof of purchase and specifications of the concluded Agreement,
recording the content of the Sales Agreement in the Seller's computer system.
8 The Seller shall not be liable for any errors made by the Customer when placing the Order.
9 The Customer consents to the Seller issuing receipts or electronic invoices in the form of a "pdf" file and sending them to the e-mail address provided by the Customer.

6. PAYMENT METHODS, COSTS, DELIVERY TIMES AND METHODS
1 The Seller provides the Customer with the following payment methods:

payment through the entity PayU S.A. with its registered office in Poznań at ul. Grunwaldzka 182:

traditional transfer
using Google Pay,
using Apple Pay,
using the BLIK code,
in the form of a quick transfer (option available for selected banks),
using a payment card (Visa or MasterCard).

2 Settlements of quick transfer payments are carried out via the PayU.pl service, operated by PayU S.A. with its registered office in Poznań (registered office address: ul. Grunwaldzka 186, 60-166 Poznań), entered into the Register of Entrepreneurs of the National Court Register under number 0000274399.
3 If the Customer chooses to pay by online transfer or card, the Customer is obliged to provide funds corresponding to the value of the placed Order together with delivery costs at the time of placing the Order. In the event of failure to pay for the Product in advance, the Order will not be accepted for execution by the Seller.
4 The Seller provides the Customer with the following methods of delivery or collection of the Product:
courier delivery
delivery to InPost parcel locker.
5 Delivery of Products takes place exclusively within the territory of the Republic of Poland, to the address indicated in the Order.
6 Product prices do not include delivery costs. Delivery costs are indicated each time during the Order placement process and may vary depending on the delivery method chosen by the Customer and the weight of the ordered Products. The Customer is always informed about the delivery cost in the automatically generated Order summary available to him/her before the final placement of the Order, i.e. before sending the Order Form.

7 The delivery time of the Products is up to 14 Business Days from the date of the Confirmation of the Order Acceptance by the Seller, unless a shorter period is indicated on the Product Website. However, if the Buyer orders several Products to be sent in one parcel, the delivery time is the same as the one indicated for the Product with the longest delivery time.

8 The Seller recommends checking the condition of the shipment in the presence of the courier, and in the event of noticing damage - requesting a damage report, which will facilitate the complaint procedure and will constitute evidence that the damage to the Product was not the result of the Customer's actions.

7. COMPLAINT
1 The Seller is obliged to deliver to the Customer a Product in accordance with the Sales Agreement. The Seller is liable for the Products due to the non-conformity of the Product with the Sales Agreement (consumer warranty) under the terms specified in the Act of 30 May 2014 on consumer rights (Article 43a et seq.).
2 The Product is in accordance with the Sales Agreement if, in particular, its:
description, type, quantity, quality, completeness and functionality, and in relation to goods with digital elements - also compatibility, interoperability and availability of updates;
usefulness for a specific purpose for which it is needed by the Customer, about which the Customer notified the Seller no later than at the time of conclusion of the agreement and which the Seller accepted.
3 The Seller's liability under the warranty (non-conformity of the Product with the agreement) towards Entrepreneurs is excluded, subject to the provisions of point 7.14. below.
4 A complaint may be filed in a notification of non-conformity of the Product with the contract or defects of the Product in the following manner:
by e-mail, by sending a message to the Seller's E-mail Address,
in writing, to the Seller's Correspondence Address.
5 In the notification regarding the complaint referred to in point 7.4., the Customer should indicate:
a description of the identified non-conformity of the Product with the contract or defect, the circumstances, and the date of its identification;
the Customer's return contact details (name, surname, e-mail address or correspondence address).
6 In the case of a complaint filed based on the provisions of the Consumer Rights Act, the Customer is entitled to:
demand the repair or replacement of the Product;
submit a statement of a reduction in the Price or withdrawal from the Agreement, if:
the Seller has refused to bring the Product into conformity with the contract, if both the replacement and repair of this Product are impossible or would require excessive costs for the Seller;
the Seller has not repaired or replaced the Product that is not in conformity with the contract in accordance with art. 43d sec. 4-5 of the Consumer Rights Act (including the Seller failing to repair/replace within a reasonable time and without excessive inconvenience to the Customer);

the Seller has not dismantled the Product that is inconsistent with the Agreement in order to repair or replace it or has not reinstalled it after replacement or repair (or has not commissioned the above activities at its own expense) - applies only to the case where the non-conformity of the Product with the agreement was revealed after the installation of this Product;

the Product is still inconsistent with the agreement, despite the Seller's attempt to bring this Product into compliance with the agreement;
the non-conformity of the Product with the agreement is significant enough to justify an immediate reduction in the Price or withdrawal from the agreement (i.e. without the Customer having to submit a declaration of repair or replacement of the Product that is inconsistent with the Agreement);
it clearly follows from the Seller's declaration or the circumstances that the Seller will not bring the Product into compliance with the agreement within a reasonable time or without excessive inconvenience to the Customer. 7 The Reduced Price should be in such proportion to the price of the Product not in compliance with the contract resulting from the Contract that the value of the Product not in compliance with the contract is in proportion to the value of the Product in compliance with the contract. The Customer may not withdraw from the Contract if the Product's non-compliance with the contract is immaterial. It is presumed that the Product's non-compliance with the contract is material.
8 If the non-compliance with the contract concerns only some of the Products delivered under the Sales Agreement, the Customer may withdraw from the Contract only in relation to these Products, as well as in relation to other Products purchased by the Customer together with the Products not in compliance with the Contract, if it cannot be reasonably expected that the Customer will agree to retain only the Products in compliance with the Contract.
9 The Customer may be asked by the Seller to deliver the Product to his Correspondence Address (at the Seller's expense) in a situation where this is necessary for the Seller to respond to the Customer's complaint or to exercise the Customer's rights resulting from the Product's non-compliance with the Sales Agreement/warranty.
10 In the event that the Seller, pursuant to the provisions of the consumer warranty, delivers to the Customer a Product free from defects, he may at the same time request the return of the defective Product.

11 Within 14 calendar days from the date of receipt of the notification, the Seller will respond to the Customer's request. The Customer will be informed about the method of handling the complaint at his discretion by traditional mail to the address indicated by him, by e-mail, by phone or in another manner indicated by him that does not cause excessive difficulties on the part of the Seller. If the Seller does not respond to the complaint within 14 days, it is considered that he has accepted the complaint request.

12 The Seller is liable for the lack of conformity of the Product with the contract existing at the time of its delivery to the Customer and revealed within two years from that moment.

13 The provisions of this point 7 shall apply accordingly to complaints

8. WARRANTY
1 Products offered by the Seller may be covered by an additional warranty granted by the Seller, manufacturer or distributor. This does not in any way limit, exclude or suspend the rights to which the Customer is entitled under the warranty referred to in the preceding paragraph.
2 The Customer may find out whether a given Product offered by the Seller is covered by a warranty, how it is implemented and what its content is on the Product Website.
3 If a given Product is covered by a warranty, the Seller undertakes to issue, together with the Product purchased by the Customer, a warranty document and to check the compliance of the markings on the Product with the data contained in the warranty document.
4 Detailed regulations regarding the warranty of the quality of the sold item applicable to the Seller and the Buyer are included in particular in Section III of the Civil Code. The provisions contained in points 8.1. - 8.3 do not exclude or in any way limit the application of the generally applicable provisions in the matter.

9. WITHDRAWAL FROM THE AGREEMENT
1 The Customer/Service Recipient who is also a Consumer who has concluded a distance contract with the Seller has the right to withdraw from it without giving a reason by submitting a declaration within 14 calendar days from the day on which the Customer came into possession of the Product/Products covered by the Sales Agreement or on which a third party other than the carrier and indicated by the Customer came into possession of the Product/Products, and in the case of contracts for the provision of Electronic Services - within 14 calendar days from the date of conclusion of the contract for a given Electronic Service. To meet the deadline referred to in sentence 1, it is sufficient to send a declaration of withdrawal from the contract before the expiry of the above deadline:
by e-mail to the Seller's E-mail Address,
by traditional mail, in writing to the Seller's Correspondence Address,
by submitting a declaration on the Seller's website. The Customer may use the template form attached to these Regulations as Appendix No. 2 to submit a declaration of withdrawal from the Sales Agreement or the agreement concerning the Electronic Service.

2 In order to meet the deadline for withdrawal from the Sales Agreement or the agreement concerning the Electronic Service, it is sufficient for the Customer to send the Seller information regarding the exercise of his right to withdraw from the agreement before the deadline for withdrawal from the agreement expires.
3 In the event of submitting a declaration of withdrawal from the agreement in the manner indicated in point 9.1 letter a or c, the Seller shall immediately send the Buyer on a durable medium a confirmation of receipt of the declaration of withdrawal from the Sales Agreement or the agreement concerning the Electronic Service.
4 In the event of withdrawal from the agreement, the agreement is considered not concluded. If the Buyer who is also a Consumer submitted a declaration of withdrawal from the agreement before the Seller accepted his offer, the offer of the Buyer who is also a Consumer ceases to be binding.
5 The Seller shall promptly, no later than within 14 days from the date of receipt of the Customer's declaration of withdrawal from the contract, return the payments made by him, including the costs of delivering the goods to the Customer (excluding the costs of delivering the Product to the Seller and additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller).

6 The Seller shall return the payments using the same method of payment as used by the Customer, unless the Seller, in consultation with the Customer, determines another method of return that will not involve the Customer incurring additional costs.

7 If the Seller has not offered to collect the Product or Products from the Customer, it may withhold the return of payments received from the Customer until the Product or Products are received back or the Customer provides proof of their return, depending on which event occurs first.

8 If the Customer has chosen a method of delivery other than the cheapest standard method of delivery offered by the Seller, the Seller shall not be obliged to refund the Customer who is also a Consumer the additional costs incurred by him/her.

9 The Customer is obliged to return the Product or Products to the Seller or hand it/them over to a person authorized by the Seller to collect them immediately, but no later than 14 days from the date on which he/she withdrew from the contract, unless the Seller has offered to collect the Product/Products himself/herself. To meet the deadline, it is sufficient to return the Product/Products before its expiry.

10 The Customer who is also a Consumer shall bear only the direct costs of returning the Product.

11 The Consumer shall be liable for a decrease in the value of the item resulting from its use in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the item.

12 The right of withdrawal referred to in paragraph 1 does not apply to a Customer who is an Entrepreneur.

13 Due to the content of art. 12 paragraph 1 item 12 of the Consumer Rights Act of 30 May 2014, the Seller is obliged to inform that in accordance with art. 38 of the same Act, the right to withdraw from a contract concluded outside the business premises or at a distance does not apply to the consumer in relation to, among others, contracts:
for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has performed the service, he will lose the right to withdraw from the contract,
in which the subject of the provision are audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.

10. LICENSE PROVISIONS
1 The works made available via the Service, including sample works, covers and other graphic works, are the property of the Seller or third parties who, under separate agreements, have granted the Seller a license to distribute them. All works are subject to protection under the Act of 4 February 1994 on copyright and related rights.
2 Any infringement of copyright by the user of the Online Store will result in civil and/or criminal liability for this in accordance with the provisions of the Act of 4 February 1994 on copyright and related rights.

11.OUT-OF-COURT COMPLAINT SETTLEMENT AND CLAIM FINDING METHODS
1 Due to the content of art. 12 sec. 1 point 21 of the Act of 30 May 2014 on consumer rights, the Seller informs that detailed information on the possibility of using out-of-court complaint and claim settlement procedures by a Customer who is also a Consumer, as well as the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php,
http://www.uokik.gov.pl/sprawy_indywidualne.php,
http://www.uokik.gov.pl/wazne_adresy.php.
2 A Customer who is also a Consumer has, among others: the following possibilities of using out-of-court methods of handling complaints and pursuing claims:
is entitled to apply to the permanent consumer arbitration court operating at the Trade Inspection with a request to resolve the dispute resulting from the concluded Sales Agreement.
is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller.
can obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (including the Federation of Consumers, the Association of Polish Consumers). Advice is provided by the Federation of Consumers on the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address porad@dlakonsumentow.pl.
3 The provisions of this point 11 also apply to Clients – natural persons concluding an agreement directly related to their business activity, when the content of such agreement indicates that they are not of a professional nature for such persons, resulting in particular from the subject of the business activity they conduct, made available under the provisions on the Central Register and Information on Business Activity.

12. FINAL PROVISIONS
1 Disputes arising between the Seller/Service Provider and the Customer/Service Recipient who is also a Consumer will be resolved by competent common courts in accordance with generally applicable provisions.
2 Disputes arising from agreements to which the provisions of these Regulations refer (in particular, Sales Agreements for Products offered in the Online Store) concluded between the Seller/Service Provider and the Customer/Service Recipient who is not also a Consumer will be submitted to the court with jurisdiction over the registered office of the Service Provider/Seller.
3 The Regulations are subject to Polish law. In matters not regulated in the Regulations, the provisions of Polish law shall apply, in particular: the Civil Code, the Act of 30 May 2014 on consumer rights and the Act of 18 July 2002 on the provision of services by electronic means.
4 In the event of changes to these Regulations, each Customer will be informed of the content of these changes via a message sent to the email address provided by them – when creating an Account or to the email address changed later. Information about the change to the Regulations in the manner specified above will be provided no later than 7 calendar days before the entry into force of the amended Regulations. If the Customer does not accept the new content of the Regulations, they may terminate the agreement between them and the Seller for the provision of the Electronic Account Management Service by deleting the Account in the Online Store. The change to the Regulations is effective only for the future. The change to the Regulations does not violate the rights acquired by Customers/Service Recipients based on the version of the Regulations before the change and does not affect Orders placed before the entry into force of the Regulations and Sales Agreements concluded before the date of entry into force of the change to the Regulations. 5 In the event that the Customer/Service Recipient violates the provisions of the Regulations, the Seller has the right to block the Account until the Customer/Service Recipient corrects the violation or independently removes incorrect data that is inconsistent with the actual state or deletes the Account. 6 These Regulations enter into force on 01.01.2023.